ONGC Enterprise AI Assistant with Self-Heal Agents
Intelligent IT support system with autonomous self-healing capabilities, serving 5000+ employees at India's largest oil corporation.
Technologies Used
Key Results
The Challenge
ONGC's IT helpdesk was overwhelmed with repetitive queries, leading to long wait times and frustrated employees. The support team spent most of their time on basic issues instead of complex problems.
The Solution
Engineered an intelligent AI assistant leveraging NLP and RAG (Retrieval Augmented Generation) architecture. Integrated autonomous Self-Heal Agents capable of diagnosing and resolving common IT issues without human intervention. Connected seamlessly with existing ITSM infrastructure and enterprise knowledge base.
Results & Impact
Achieved 30% reduction in IT support tickets through autonomous issue resolution. Self-Heal Agents now handle routine diagnostics, freeing the helpdesk team for complex escalations. Employee satisfaction improved significantly with instant, intelligent responses.
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